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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Retract Chargers

August 7, 2025

1  out of  5
rating by Retract Chargers
"Rudest agent in town. Agent doesn’t know what he’s doing or how to train his staff. Moving our policies to another State Farm agent. Don’t go here unless you like rude staff that doesn’t help."
We responded:
"We’re sorry to hear about your experience, but after reviewing our records, we do not have you listed as a current or past policyholder with our office. It’s important to us to address concerns directly with the right agent, so you may want to reach out to the State Farm office you’re insured with so they can assist you. We take pride in providing respectful, knowledgeable service to every customer we serve, and if you ever do work with our team in the future, we’d be happy to help in any way we can."
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Cedric Johnson

July 25, 2025

5  out of  5
rating by Cedric Johnson
"EXTREMELY GREAT CUSTOMER SERVICE!"
We responded:
"Thank you, Cedric! I'm happy to know you had a great experience with our customer service. We’re always here to help with your insurance needs. Let us know if there's anything else we can do for you!"
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chris H

July 25, 2025

5  out of  5
rating by chris H
"Professional and personal"
We responded:
"Thank you so much for your feedback, Chris! We’re glad to hear that your experience with our team felt both respectful and personable. It means a lot to us to know you felt well taken care of—we’re here whenever you need anything!"
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Ashley Hill

July 23, 2025

5  out of  5
rating by Ashley Hill
"Thank you Jason for being informative and helpful with my coverage and rates!"
We responded:
"Ashley, thank you for your kind words! I'm happy to hear that you found the information and assistance with your coverage and rates helpful. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
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Drake DeMasters

July 15, 2025

5  out of  5
rating by Drake DeMasters
"Helpful and knowledgeable team that will get you the help you need."
We responded:
"Thank you, Drake! I'm happy to know our team was able to assist you effectively. We strive to provide knowledgeable support and are always here to help with any insurance needs. Let us know if there's anything else we can do for you!"
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Kevin Benge

July 10, 2025

5  out of  5
rating by Kevin Benge
"Very helpful, great attention to detail, fast response time."
We responded:
"Kevin, thank you for your review! I'm happy you found our service helpful and efficient. Your feedback about our attention to detail means a lot to us. If you need anything else, feel free to reach out!"
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Clayton Brooks

June 23, 2025

5  out of  5
rating by Clayton Brooks
"Jason saved me a ton of money and is providing me with better insurance after switching recently! Cannot say enough great things!"
We responded:
"Thank you for sharing your experience, Clayton! We’re glad to hear the team could assist you through your recent changes and provide support that feels right for you. Your kind words truly mean a lot to us, and we appreciate your continued trust."
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Flores Araceli

May 28, 2025

5  out of  5
rating by Flores Araceli
"I recently had the pleasure of working with Neph Mancilla, and I am thoroughly impressed with the exceptional service and professionalism displayed throughout our interaction. From start to finish, Neph demonstrated a deep understanding of my needs and provided insightful recommendations that truly made a difference. The attention to detail and commitment to excellence were evident in every aspect of the service. Neph was not only knowledgeable but also incredibly patient, taking the time to answer all my questions and ensure I was comfortable with each step of the process. Thank you truly!"
We responded:
"Thank you, Flores Araceli, for sharing your experience! I'm happy to hear that Neph provided you with such exceptional service and professionalism. It's great to know that his attention to detail and patience made a positive impact on your experience. We’re here to help with any future needs!"
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Jay

May 14, 2025

5  out of  5
rating by Jay
"This outfit of bright and talented sales reps are incredible to work with! Without a doubt, Kayla was extremely knowledgeable on the different policy options i had available, but most importantly - she was an exceptional pleasure to speak with. 10/10, if i could give 6 stars; i would."
We responded:
"Thank you, Jay, for your wonderful feedback! I'm glad to hear that Kayla made such a positive impact with her knowledge and friendly demeanor. Your satisfaction with our service means a lot to us. If you have any questions or need further assistance, feel free to reach out anytime!"
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Jimmy Smith

April 12, 2025

4  out of  5
rating by Jimmy Smith
"Very helpful and nice friendly people."
We responded:
"Thank you, Jimmy, for sharing your experience! I'm glad to know you found our team helpful and friendly. If you have any questions or need further assistance, please feel free to reach out. We're here to help!"
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Bill Tyson

April 11, 2025

5  out of  5
rating by Bill Tyson
"Jason Reid and staff are very knowledgeable and willing to assist or advise whenever I have needed assistance. I highly recommend to those needing all things insurance."
We responded:
"Thank you, Bill, for your kind words! I'm glad to know that our team's knowledge and willingness to assist have made a positive impact on your experience. Your recommendation means a lot to us. If you ever need further assistance or advice, don't hesitate to reach out."
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CHUGG LOVER

April 11, 2025

5  out of  5
rating by CHUGG LOVER
"Great reliable insurance company! Great rates and beautiful customer service! Kayla has been my go to for all my insurance needs! Beautiful personality very knowledgeable and understanding! Thanks Kayla!"
We responded:
"Thanks for the 5 star review! You are correct! Kayla is great and we are happy to have her! "
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Jiggin with William

March 26, 2025

5  out of  5
rating by Jiggin with William
"Great customer service! Thank you Kayla!"
We responded:
"I'm happy to hear you had a great experience with our customer service! Kayla is indeed a valuable part of our team, and we're grateful for her dedication. If you have any questions or need further assistance, feel free to reach out. Thank you for your feedback!"
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Jannette Rodriguez

March 11, 2025

5  out of  5
rating by Jannette Rodriguez
"Hats off to Neph Mancilla at Jason Reid State Farm Insurance Agency. Switching to State Farm has been the best decision ever made… Definitely better rates, top-notch customer service from Nephtali Mancilla! Always looking out for my best interests. Throughout the whole process never had a bad experience. Highly recommend him to anyone seeking a trustworthy insurance agent/agency."
We responded:
"Thank you, Jannette, for your wonderful feedback! I'm so glad to hear that Neph has provided you with excellent service and better rates. It's fantastic to know that your experience with us has been so positive. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!"
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James Moore

February 28, 2025

5  out of  5
rating by James Moore
"Kayla always try’s to work with me and be sure and get everything situated the correct way she’s very polite and a great insurance agent"
We responded:
"Thank you, James, for your wonderful feedback! I'm delighted to know that Kayla has been able to assist you effectively and with such politeness. It's great to have her as part of our team. If you ever need further assistance, feel free to reach out to our office. We're here to help!"
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Shavers Moneta

February 27, 2025

5  out of  5
rating by Shavers Moneta
"Jason saved me almost $1500 a year on my home owners. Love working with him!"
We responded:
"Thank you, Shavers, for your wonderful feedback! I'm happy to hear that I could help you save money on your insurance. It's great working with you too! If you have any questions or need further assistance, feel free to reach out anytime."
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Dharma Reeves

February 26, 2025

5  out of  5
rating by Dharma Reeves
"Great and prompt service! Kayla in the office helped me with my quote in a timely and efficient manner and was super sweet! I highly recommend!"
We responded:
"Thank you, Dharma, for your wonderful feedback! I'm delighted to know that Kayla provided you with prompt and efficient service. Her sweet demeanor truly shines in our office. If you need any further assistance or have questions, feel free to reach out. We're here to help!"
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Maria Luz

February 6, 2025

5  out of  5
rating by Maria Luz
"Very thankful for the service I received from Kayla. She was respectful, patient, professional, and understanding of my home and auto insurance needs."
We responded:
"I'm glad to hear about your positive experience with Kayla, Maria! Her respectful and patient approach, along with her professionalism, truly makes a difference. We're grateful for your feedback and are here to assist with any of your insurance needs. Don't hesitate to reach out if you have any questions in the future!"
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Leah

February 5, 2025

5  out of  5
rating by Leah
"Fast and efficient, thank you!"
We responded:
"Ashley is fantastic at what she does, and I'm happy she could help you save money! Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, don't hesitate to reach out. - Jason Reid - State Farm Insurance Agent, Mt Pleasant, TX"
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Sergio Pimienta

January 6, 2025

5  out of  5
rating by Sergio Pimienta
"Great company to work with, very responsive and the best rate I have found with my home and auto bundle, highly recommend."
We responded:
"Thank you, Sergio, for your fantastic review! I'm glad to know you found our team responsive and that we could offer you the best rate for your bundle. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Gabriela Minjares

January 2, 2025

5  out of  5
rating by Gabriela Minjares
"Fast and easy service Jason was very helpful highly recommend."
We responded:
"Thank you, Gabriela! I'm glad you found the service fast and easy. Your recommendation means a lot to me. If you have any questions or need further assistance, feel free to reach out anytime!"
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Jaime Juarez

December 14, 2024

5  out of  5
rating by Jaime Juarez
"It ok"
We responded:
"Jamie, thank you for the 5-star review! We value you as a customer and we are here for all of your insurance needs. "
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Scott Jones

December 6, 2024

5  out of  5
rating by Scott Jones
"Had a good experience at Jason Reid State Farm, everyone was very friendly and helpful, they answered all my questions and had me insured before leaving"
We responded:
"Scott, thank you for sharing your positive experience with our office! I'm glad our team could provide the friendly and helpful service you needed. It's wonderful to know that all your questions were answered and you left with the coverage you required. If you ever need further assistance, don't hesitate to reach out. We're here to help!"
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Taylor Minton

November 13, 2024

5  out of  5
rating by Taylor Minton
"Just switched over to state farm with Jason Reid and he was able to get us a great premium and answered all of my questions. He explained everything throughly and had great communication!"
We responded:
"Taylor, thank you for your wonderful review! I'm glad we could help you find a great premium and answer all your questions. Clear communication and thorough explanations are important to us, and it's satisfying to know you appreciated that. If you have any more questions or need further assistance, feel free to reach out anytime. - Jason Reid - State Farm Insurance Agent, Mt Pleasant, TX"
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Dena Holloman

November 12, 2024

5  out of  5
rating by Dena Holloman
"Great agent and great staff!! Kayla made it easy to switch my coverage back to State Farm. They will help you with all of your insurance needs!"
We responded:
"Thank you so much for taking the time to share your experience with our agency, Dena! It is always our pleasure to be able to assist you with any of your insurance questions or needs. Your kind words and recommending our services to others is such a compliment to us all! We are honored to have earned your business and we look forward to helping protect you and bringing you peace of mind for years to come!"